Several years ago, I believe 2009, I purchased a license of TeamViewer 4, we were looking for a tool that would allow us to provide remote support to our customers without the hassle of opening firewall ports. So after testing several tools at that moment, we decided to go for TeamViewer.
The application has always been expensive for our taste as a small company, but all in all, you paid one time fee every year and a half or two and you would get a very good tool with all the updates. We kept on upgrading until version 8 which was working fine for us with exception for one thing.
In version 7 & 8 they introduced the possibility to support remotely Samsung devices. It was fantastic, because we would be able to see exactly what our customer was seeing on their phones on our own screen. This allowed us to connect and help them with their mobile requirements too. So we encouraged all our customers to get Samsung Android devices because they would benefit from us to provide them support. Hey! I even made my father purchase a Samsung Galaxy S3 so I could help him with his device remotely. (more…)