by | | Customer Service, Services
Some companies are having a very difficult time to offer a serious level of customer support, not only externally but also internally. Some of them are small companies with few resources and others are very big but with wrongly managed or focused.
I´ve been working on IT user and customer support for more than 15 years and I´ve seen and experience a lot of things that are just wrong, here I compiled a list of some of them. Feel free to add your own experiences on the comments below:
1) Answer the phone: If your company offers a phone, make sure somebody is available on the other side when a person calls. If your infrastructure is tiny, you can offer the caller to leave a message and make sure you return his call.
2) Don’t hide form your customers: One of the worst things you can do is avoid your customers and don’t allow them to find your contact information easily. It’s understandable that some companies offer a FAQ through procedure before being able to place an email for support, but make it very simple, don’t hide. You have a customer needing your help on the other side! (more…)
by | | Apps, Cloud & Online Services, Online Storage, Opinion & Ideas, Services, Soft
From month to month I check several cloud storage services like Dropbox and Google Drive. I test them and check about any new functionality their developers might add. But still, there is not one service on the market that really rules.
Companies like the two mentioned on the previous paragraph might be more well known than others but still they are missing several features and flexibility.
The following is a list of must have´s for a cloud storage service to really lead the market:
1 – Not everything in one folder:
I have several hard drives con my computers and work on a certain way with them. I don’t want to change the way I work to be able to use a service. Dropbox works very well but having to put everything into one folder really makes me sick.
(more…)
by | | Cloud & Online Services, Guides & Help, Services
I´ve moved to Switzerland some months ago and I don’t speak German yet which is the main language of the region I am living on. So I started to search for online solutions to be able to watch TV channels, movies and so in English and Spanish (the ones I speak). The problem is that Netflix, Spotify, Hulu and Zattoo, among other´s sometimes are not available in certain regions, or the content they provide for a particular country is very poor… (more…)
Some companies are having a very difficult time to offer a serious level of customer support, not only externally but also internally. Some of them are small companies with few resources and others are very big but with wrongly managed or focused.