I moved to Switzerland with my wife around a year ago. Some months later, I hired a Sunrise plan with an iPhone 4S together with a USD 45 subscription for my wife. Later on, I got another one for me. I also encouraged friends and family here to get a plan too, so we could all talk for free (on the same network). As result, my sister in law and my brother in law also got a mobile plan with Sunrise.
A month ago, I started working in a project for a company in Kaiseraugst, Switzerland near the border with Germany. Yesterday I received the bill from the past month and Sunrise decided to charge me roaming costs, even without leaving the country.
The problem is that Sunrise has a very bad coverage on different parts of Switzerland, one of those is Kaiseraugst, and my iPhone 4S if set to automatic network usage is changing all the time to a network in Germany because the signal strength in this Swiss city is not good. So this month only I received 50 (yes, 50, I counted them) messages by Sunrise saying me that my phone was in “Roaming mode”. I also tried setting the iPhone 4S to use only the Sunrise network but I also receive several messages saying “Your Selected Cellular network is not longer available. You can choose a different network in Settings”. You can imagine how annoying these messages can be.
The guys at Soluto, did a study where they demonstrated which were the most trustful laptops to run Windows. The big surprise is that the best one to run Windows is the Apple MacBook Pro 13″ from mid 2012.
The report was constructed based on 150.000 analyzed (laptops, netbooks & ultrabooks) between January 1st 2013 and April 1st 2013, considering 224,144 crashes and 84,251 blue-screens. Other things contemplated during the test were: applications hangs, boot times and number of background processes. The OS of these selected group of laptops had to be installed in the past 12 months and the models of the devices had to be currently sold too.
Some companies are having a very difficult time to offer a serious level of customer support, not only externally but also internally. Some of them are small companies with few resources and others are very big but with wrongly managed or focused.
I´ve been working on IT user and customer support for more than 15 years and I´ve seen and experience a lot of things that are just wrong, here I compiled a list of some of them. Feel free to add your own experiences on the comments below:
1) Answer the phone: If your company offers a phone, make sure somebody is available on the other side when a person calls. If your infrastructure is tiny, you can offer the caller to leave a message and make sure you return his call.
2) Don’t hide form your customers: One of the worst things you can do is avoid your customers and don’t allow them to find your contact information easily. It’s understandable that some companies offer a FAQ through procedure before being able to place an email for support, but make it very simple, don’t hide. You have a customer needing your help on the other side! (more…)
Its an application that enables an online virtual drive on your computer that works the same way an external hard drive connected to your computer would but with steroids. It adds all the benefits of having all the information you put on this drive securely backed up online and available to access it from any device you have (PC, MAC, Tablet, Smartphone) no matter in which part of the world you are. You can choose to move, copy or mirror folders you have on your computer to the BitCasa drive and if you choose to move them, those files wont take space on your computer.
BitCasa explained by Tony Gauda, CEO and Co-founder
How much storage space BitCasa offers?
When I heard for the first time Tony Gauda´s statement “We are killing the hard drive” it immediately got my attention. (more…)
The following is a list of reasons on why Apple should support the use of a mouse on the iPad.
1) I already do a lot of things with the iPad. Several other things I wish to be able to do them with the iPad but I cant because using touchpad for them is really a pain.
2) Its really complicated to select a cell on an Excel sheet. OK, not Excel but any other spreadsheet App. I don’t want to zoom in to be able to correctly select the cell I want.
3) Using an RDP (Remote Desktop) or TeamViewer session with the touch interface is not comfortable at all. In the end you are trying to control a remote computer designed to work with a mouse, without it. (more…)
