by | | New Tech
Graphene is a material discovered in the year 2004 by physicists Andre Geim and Konstantin Novoselov in the University of Manchester, UK. The discover was so great that these guys won the 2010 Novel Prize in physics and the UK Government announced the investment of more than 20 million pounds to research and bring the use of Graphene to daily life.
A little bit of technical specs
The material is a one-atom thick layer of carbon arranged in a honeycomb lattice. When millions of these are stacked one on top of another they form graphite – a mineral consisting of carbon which is found in pencils. Is the first two-dimensional material ever to be discover and at just 0.33 manometers high, the thinnest ever observed.
(more…)
by | | Apple, Desktops & Laptops, Opinion & Ideas
I´ve been a Windows user all my life, since I started with Windows 3.11 up to now. I´ve seen good products like Windows XP and Windows 7 and I saw terrible products like Windows 98, Windows Millennium & Windows Vista. During a decade and a half I´ve set up my own computers, buying motherboard, processor, RAM, etc. and putting them together in a case. I´ve also been doing this for all type of costumers and I somehow keep on doing this up to date. I provide IT Solutions. (more…)
by | | Customer Service, Mobile & Tablets, Services, Strategy
The biggest mobile provider in Switzerland, Swisscom announced today that the company lifted the SIM lock on all their devices since 1st of July 2013. This means that on this date, every customer from the company (with a subscription plan) will be able to unlock their phones bought through them. This will allow everybody to use any SIM card from any provider and use the phone with it.
(more…)
by | | Customer Service, Mobile & Tablets, Opinion & Ideas, Services
I moved to Switzerland with my wife around a year ago. Some months later, I hired a Sunrise plan with an iPhone 4S together with a USD 45 subscription for my wife. Later on, I got another one for me. I also encouraged friends and family here to get a plan too, so we could all talk for free (on the same network). As result, my sister in law and my brother in law also got a mobile plan with Sunrise.
A month ago, I started working in a project for a company in Kaiseraugst, Switzerland near the border with Germany. Yesterday I received the bill from the past month and Sunrise decided to charge me roaming costs, even without leaving the country.
The problem is that Sunrise has a very bad coverage on different parts of Switzerland, one of those is Kaiseraugst, and my iPhone 4S if set to automatic network usage is changing all the time to a network in Germany because the signal strength in this Swiss city is not good. So this month only I received 50 (yes, 50, I counted them) messages by Sunrise saying me that my phone was in “Roaming mode”. I also tried setting the iPhone 4S to use only the Sunrise network but I also receive several messages saying “Your Selected Cellular network is not longer available. You can choose a different network in Settings”. You can imagine how annoying these messages can be.
(more…)
by | | Apple, Desktops & Laptops, Soft
The guys at Soluto, did a study where they demonstrated which were the most trustful laptops to run Windows. The big surprise is that the best one to run Windows is the Apple MacBook Pro 13″ from mid 2012.
The report was constructed based on 150.000 analyzed (laptops, netbooks & ultrabooks) between January 1st 2013 and April 1st 2013, considering 224,144 crashes and 84,251 blue-screens. Other things contemplated during the test were: applications hangs, boot times and number of background processes. The OS of these selected group of laptops had to be installed in the past 12 months and the models of the devices had to be currently sold too.
(more…)
by | | Customer Service, Services
Some companies are having a very difficult time to offer a serious level of customer support, not only externally but also internally. Some of them are small companies with few resources and others are very big but with wrongly managed or focused.
I´ve been working on IT user and customer support for more than 15 years and I´ve seen and experience a lot of things that are just wrong, here I compiled a list of some of them. Feel free to add your own experiences on the comments below:
1) Answer the phone: If your company offers a phone, make sure somebody is available on the other side when a person calls. If your infrastructure is tiny, you can offer the caller to leave a message and make sure you return his call.
2) Don’t hide form your customers: One of the worst things you can do is avoid your customers and don’t allow them to find your contact information easily. It’s understandable that some companies offer a FAQ through procedure before being able to place an email for support, but make it very simple, don’t hide. You have a customer needing your help on the other side! (more…)
